FAQ

Silver and gold accessories we handle come with our own guarantee card, stating the item name, the date of purchase and the purchase price. Clothing, leather items and the like are not covered.

In the unlikely event that another store or an appraisal body judges an item to be counterfeit, please prepare the certificate or appraisal document issued by that store or body and contact us. We will refund the full amount under our authenticity guarantee. For details, please see our guarantee information.

Whether accessories are included is stated in the notes field or elsewhere on each product page. We list the accessories as they were when the item came into our stock, so the contents may differ from what you would receive when buying at the brand's own boutique.

If anything in the description is unclear, please feel free to contact us before purchasing.

Please check the ring size stated on each product page. The way a ring fits varies with its width and design, so we recommend considering it alongside a ring you normally wear.

If you have any concerns about sizing, please contact us before purchasing and let us know which item you are considering. We do not accept size exchanges for customer convenience.

Please check the inch measurement and the actual measurements shown on each product page. As a guide, 20 inches is about 50.8 cm and 24 inches is about 61 cm (1 inch = 2.54 cm).

Converted values are a guide only and may differ from an individual item's actual measurements or how it sits when worn. Comparing with the length of a chain you already own will make it easier to decide.

Please check the size and the actual measurements stated on each product page. Even with the same labelled size, the dimensions and the way an item fits differ by brand and model.

As we measure by hand, slight discrepancies may occur. For measurements that are not listed, or for more detail on how an item fits, please contact us before purchasing.

You can pay by credit card (Visa, Mastercard, JCB, American Express), Shop Pay, Apple Pay, Google Pay, or bank transfer.

Instalment payments and bonus payments are not available for credit card payments in this online store.

In addition, when your order total is 100,000 yen or more, including tax, you can also use a JACCS shopping loan. Conditions such as screening apply. For details, please see our Shopping Guide.

For payments by credit card or digital wallet (Apple Pay, Google Pay, Shop Pay), we obtain an authorization from your card issuer when you place the order, and the payment is charged when the item is dispatched. No further action is required from you.

For bank transfer, we dispatch after your payment is confirmed. For a shopping loan, the payment schedule follows your contract with JACCS. For details, please see our payment information.

You can use a JACCS shopping loan. It applies when the item total is 100,000 yen or more and the monthly payment is 3,000 yen or more. No credit card is required, but JACCS carries out a screening.

You can choose from 3, 6, 10, 12, 15, 18, 20, 24, 30, 36, 42, 48, 54, 60, 66 or 72 instalments.

The instalment fee is the number of instalments multiplied by 0.35% of the amount financed. For example, 12 instalments is 4.20%, 24 instalments is 8.40% and 72 instalments is 25.20%. The annual percentage rate is 6.29% to 7.88%.

Because of rounding, the first payment may differ from the others. Depending on the result of the screening, the loan may not be available. For the full procedure, please see our Shopping Guide.

We can issue an electronic receipt (PDF). If you would like one, please contact us with your order number, the name to be shown and the description of the purpose.

If you paid by credit card, the statement from your card issuer can also be used.

We are sorry, but we do not handle tax-free procedures.

After logging in, you can check them under “Coupons” in My Account. Before using a coupon, please check which items it applies to and its terms of use.

For coupons you have received by email or on our official LINE account, please also check the information sent with them.

After you add our official LINE account as a friend, you will receive a greeting message containing a URL that takes you to the coupon page. Choose the coupon you would like under “In-store” or “Online shop”. The coupon matching your selection will then be sent to you.

When using a coupon, please check the information and the terms of use provided with the coupon you received.

Check your coupon code under "Coupons" in My Page, or in the information sent by email or on our official LINE account, then enter it in the discount code field at checkout to apply it. You can confirm the discounted amount before placing your order.

The 5% OFF coupons for your first member login and for adding us on LINE can each be used once, on separate orders. Each coupon is limited to one use per customer and cannot be combined with other discounts. For details, please see our coupon information.

Coupons cannot be used on SALE items. For items at regular price, coupons can be used in accordance with the terms of use of each coupon.

The coupon-applied price shown on a product page is a guide for when you use an eligible, unused coupon. Please check the final amount payable on the checkout screen.

Some items share stock with our physical stores and other sales channels. Depending on when you place your order, an item may therefore turn out to be sold out.

If we find that an item is sold out, we will contact you and cancel your order. We are sorry for the inconvenience and ask for your understanding.

We do not hold items aside, but we are happy to discuss special orders. Please feel free to contact us, telling us which item you are interested in.

Shipping within Japan is free of charge nationwide. The carrier is Yamato Transport.

For overseas shipping, we cover shipping costs of up to 10,000 yen per order. If the actual shipping cost exceeds 10,000 yen, we will contact you before dispatch and the excess is payable by you. For details, please see our Shipping Policy.

For payments by credit card or digital wallet, we dispatch your order within 2 to 5 business days of the order date, excluding weekends and public holidays. For bank transfers, we dispatch within 2 to 5 business days of confirming your payment, excluding weekends and public holidays.

For shopping loans, we dispatch after JACCS notifies us that the contract has been completed. The number of days until delivery varies depending on the delivery address and shipping conditions. For details, please see our Shipping Policy.

We ship to certain countries and regions, with a tracking number. You can check the destinations we are able to ship to at checkout. As a general rule, we use UPS for international shipping.

Customs duties, import taxes, VAT and customs clearance fees are payable by the customer. For details of the shipping terms and costs, please see our Shipping Policy.

We accept cancellations as long as the item has not yet been dispatched. If you would like to cancel, please contact us as soon as possible, quoting your order number.

We do not accept returns or exchanges for customer convenience after dispatch. If anything about the size or the condition of an item is unclear, please feel free to ask us before purchasing.

We are very sorry for the trouble this has caused. Please contact us within 5 days of the item's arrival, before you send the item back. We will check the situation and let you know how to proceed.

Once your return has been accepted, we ask that items returned from within Japan reach us within 3 days, and that items returned from overseas be dispatched within 3 days. For the other conditions, please see our Refund Policy.