Your request
We have received your request
Thank you for your request. Our staff will review the details and contact you at the email address you provided. Your item hold, store transfer and preferred visit time are not yet confirmed.
Request reference:
We have sent a receipt email to the address you provided. If you cannot find it, please also check your spam folder.
Your request has been received, but we cannot yet confirm that the receipt email was sent. Please keep your request reference. If you need assistance, please contact us at the email address below with this reference.
When your receipt email arrives, open its link and sign in or register, then select “Add to this account” to view your request. The link is valid for 30 days from issue. If it expires, you can request a new verification link from “Holds & store transfers” in your account.
Cancelling your request
You can cancel at any time. There is no cancellation deadline.
You can view your request details and status in “Holds & store transfers” in your account. To cancel, please select the relevant request.
View my requestsTo cancel, please email the address below with your request reference and name. The email link includes your reference automatically.
Contact us
EmailStores & telephone numbersFrequently asked questions
Is my item held as soon as I submit?
Your hold is confirmed only after our staff checks the request and stock and contacts you. Submitting a request does not reserve the item.
Can I request a hold without a visit date?
Yes. You can request an item hold without choosing a visit date. Once you decide, please contact us with your request reference.
Is a deposit required? Can I extend the hold?
No deposit is required. Please visit us or order online within 7 days of submitting your request, including any transfer time. If you would like a longer hold, please contact us.
Do I need an account?
No account is required. Please provide your name, email address and telephone number.