Your request
We have received your request
Our staff will contact you. Please wait for confirmation of your item hold, store transfer or visit time.
Request reference:
Cancelling your request
You can cancel at any time. There is no cancellation deadline.
Open “Requests & cancellations” in your account and select the request you wish to cancel.
View my requestsTo cancel, please email the address below with your request reference and name. The email link includes your reference automatically.
Contact us
EmailStores & telephone numbersFrequently asked questions
Is my item held as soon as I submit?
Your hold is confirmed only after our staff checks the request and stock and contacts you. Submitting a request does not reserve the item.
Can I request a hold without a visit date?
Yes. You can request an item hold without choosing a visit date. Once you decide, please contact us with your request reference.
Is a deposit required? Can I extend the hold?
No deposit is required. Please visit us or order online within the 7-day hold period. If you would like a longer hold, please contact us.
Do I need an account?
No account is required. Please provide your name, email address and telephone number.