Return Policy

Returns and Exchanges

Customer Convenience

As a general rule, we do not accept returns based on customer convenience.

・Please review the description regarding size, color, material, and product condition before making your purchase.

・The following cases are not accepted as reasons for return due to our fault. Please confirm these points before purchasing.

 

Slight variations in size and condition

・Please note that because our measurements and inspections are performed by hand, there may be a discrepancy of approximately 1–2 cm in measurements or approximately 1 g in weight.

・Please be aware that your perception of the condition or the degree of wear/damage may differ from our assessment.

 

Color Differences

・We cannot accept returns based on the product appearing different in color from the images, nor due to differences in color caused by monitor or device settings.

・Color names are based on our own criteria and may differ from the brand's official terminology. Please note this in advance.

 

Accessories Included After Purchase

・The accessories listed are those that were present when the item arrived at our facility.

・These may differ from items purchased at direct-managed or authorized stores, and items may be missing.

 

Modifications such as part changes or alterations

・Products may have already undergone part changes or size alterations prior to our acquisition.

 

Cooling-off does not apply to mail-order sales.

※Regarding the Cooling-off System

・The cooling-off system allows consumers to unconditionally withdraw from or cancel contracts for sales regulated by law, such as door-to-door or telemarketing sales, within a specific period. However, since contracts on this site are entered into voluntarily, they do not qualify for the cooling-off system.

 

Depending on the ring's design, the actual fit may feel larger than the stated size.

We cannot accept returns or exchanges based on size after purchase, so please contact us before buying.

 

 

In Case of Our Fault

・If you receive an item with a significant defect not described in the listing, please contact the delivery carrier or our company before sending the item back.

・For returns to be accepted, you must contact us within 5 days of delivery, and the item must arrive at our shop within 3 days of return approval.

・Refunds will be processed upon receipt of the returned item. ※Refunds are generally made via bank transfer.

・Since we mainly deal in one-of-a-kind second-hand goods, we generally cannot provide replacements. Thank you for your understanding.

・If there is a defect due to our error, we will only handle this via a return.

・We cannot perform repairs, alterations, cleaning, or other after-care services, nor can we cover costs for such services performed elsewhere.

　※If a security tag remains on the item, it must be removed using specialized equipment. We apologize for the inconvenience and ask that you contact us and send it back as described above. Additionally, if we mistakenly ship the wrong item, please return it for us to process the correction.

 

※Please note that returns are not accepted in the following cases:

・Items that have been used.

・Items that have become soiled or carry odors (perfume, tobacco, etc.) due to trying them on.

・Items that have been washed, dry-cleaned, or repaired.

・Items where accessories present at the time of delivery have been lost.

・Items sold as unopened that have had their packaging opened.

・Failure to contact us within 5 days of delivery.

・Failure of the item to reach us within 3 days of return approval.

Regarding Refunds

・When a return occurs, we will contact the customer regarding the refund.

・The refund process will begin once we confirm the return in accordance with our procedures.

・The refund will be completed via bank transfer upon verification of the returned item. We will confirm your bank details and complete the transfer on the same day or within 3 business days (if a weekend or holiday falls within this period, the next business day will apply). Please note that we may contact you if the refund process is delayed.

・Refunds are limited strictly to bank transfers to your designated account. In cases requiring additional verification, such as a name mismatch with the bank account, the refund process may take additional time.

・When accepting a return under these provisions, the refund amount will not exceed the amount originally paid for the item.
We will not entertain requests for refunds exceeding the payment amount, discount negotiations for other purchases, requests for personal meetings with staff, requirements to use non-standard delivery methods, or claims for compensation for mental distress or lost profits.